Privacy Policy
Your privacy is important to us at DB. We solely use your personal data to manage your account and provide our services to you. We highly value the protection, confidentiality, and integrity of your personal data. In this privacy statement, we explain which personal data we collect when you use our services, why we need this data, and how we use it.

Our Services
DB, as a freight forwarder and shipping agent, offers the transport of your goods. This privacy policy applies to these services and the related platforms.

What kind of personal data do we collect?
We require certain personal data to provide you with the best possible service and to inform you about our services.
When you use DB services, we process the following data:

• First and last name;
• Email address;
• Phone number;
• Residential address;
• Company name (if applicable);

Third Parties
We also receive information from third parties with whom we collaborate. Although our partners may change, they include:

• Our agents at various destinations.
• Suppliers who will deliver goods for you, which we will then forward to you.

How do we use your personal data?
We use your personal data solely for the purposes for which they were collected, and where applicable, to comply with legal obligations. We use your personal data for the following purposes:

• Execution of agreements. We process your personal data to provide you with the services of your choice.
• Customer contact and communication. We use your data to communicate with you via email or telephone regarding our services. For example, you will receive invoices from us, and we may communicate with you to keep you informed about your shipment and to invite you to participate in customer satisfaction surveys.
• Marketing. We would like to keep you informed about our services via email or social media. You have the right to opt out of this information provision at any time.
• Safety, security, and dispute resolution. We use your data to ensure the safety, integrity, and protection of our services and customers. In some cases, we may use your data in dispute resolution, to enforce compliance with agreements, to enforce our rights against third parties, or to defend ourselves against claims or allegations from third parties.
• Legal obligations. We may process your information to comply with legal obligations, such as maintaining records or fulfilling legitimate requests from competent authorities (e.g., police/judiciary).
• Improving and personalizing our services. We use your personal data to improve our services. For example, insights into click behavior and search results on our website can help us optimize our services.
• Maintenance, development, and incident management. If you encounter problems with any of our services, we may need to process personal data to find a solution. We also process your personal data for certain internal operational processes, such as transferring customer data to a new database.
• Execution of general business processes, internal management, and management reporting. To carry out our business activities, we use your personal data for general business processes. For example, we process your data for archival purposes, insurance, management reporting, audits, and other administrative purposes.

With who do we share your personal data?
We share your personal data with third parties such as agents at your destination and other partners, depending on the services you use. We share your data:

• To the extent necessary to carry out our business activities, provide our services, and enable our partner services. This may include executing certain transports, such as air freight, and communicating with you regarding our services;
• In cases where you have explicitly given us permission to do so;
• If lawfully requested in the context of law enforcement, for example, for investigating illegal activities;
• To maintain our agreement with you, if applicable. For example, if you have not paid for our services, we may share your information with a debt collection agency;
• To enforce our rights against third parties or defend ourselves against claims or allegations from third parties;
• To ensure the safety, integrity, and protection of our services.

Data sharing within the company occurs solely for the purpose of our business activities, our service to you, and as described in this privacy statement.

Where do we process your personal data?
Your personal data are primarily processed by our staff at our office in the Netherlands. Depending on your location and if applicable, certain data may be processed by local agents (such as in China, India, etc), for example, for local handling or local marketing campaigns.

To the extent that we transfer personal data to a country outside the European Union or an international organization, we ensure that this only occurs to countries and organizations that provide adequate protection for your data and rights in accordance with the General Data Protection Regulation (GDPR), or if otherwise permitted under the GDPR.

How long do we keep your personal data saved ?
We retain your personal data only as long as necessary for the purposes for which they were collected or used and/or as required by law.
If you wish to have your data deleted, please contact our office. Upon request, we will delete your personal data without undue delay, except for information that we are legally required to retain. For example, we are legally obliged to retain data such as copies of invoices for seven years.

Legal basic for date processing
We collect and process your personal data only when we have a legal basis for doing so. The following legal bases apply:

• Processing is necessary for the performance of your contract;
• Processing is necessary for the legitimate interests pursued by us, for example, i) to conduct our business activities; ii) for certain forms of direct marketing and profiling; iii) to archive information about your account so that you can reactivate it at a later date; iv) to detect or prevent fraud or misuse of our services; or v) for the security of our network and systems;
• Processing is necessary to comply with a legal obligation, such as the retention obligation for administrative data or sharing certain information after a police order for criminal investigation;
• When you have explicitly given us consent for processing, for example, for sharing data with partners for commercial purposes.

If processing is based on consent, you have the right to withdraw your consent at any time. In that case, we will terminate the processing of your data concerned. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Questions and complaints
If you have questions about how we use your personal data, you can contact our office.
If you feel that a problem has not been adequately addressed, you also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Responsible Entity
DB is a freight forwarder and shipping agent located at De Veldoven 12, 3342 GR Hendrik-Ido-Ambacht, and registered with the Chamber of Commerce under number 92502601. The decisions regarding the purposes and means of processing personal data are primarily made centrally by DB, which acts as the data controller for the processing of this personal data.